Remove registrations

You can cancel or remove a registration in three ways.
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Cancel a registration

Click the yellow pencil icon to edit the order.
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You can then move or remove the registration.

Select the line on the cost note to remove, and therefore the activity from which the member should be withdrawn.
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Click Create credit note. In the next step, choose whether to issue a refund.
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For more about credit notes and refunds, see Credit notes and refunds
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The member will disappear from the lists. You can still see which classes they attended in the attendance matrix.
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To remove their attendance records too, select that option during cancellation.

Remove a registration through cost notes

Find the member’s cost note using the filters at the top of the page. Click Edit cost note.
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Then follow the steps above.

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Remove registrations from a member profile

Find the member in your contact list and click their name to open the profile.
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Open the Finance tab, select the cost note you want to change, and follow the steps above.

Frequently asked questions about cancellations

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