Manage members

Understand active members, former members and contacts, and manage your contact list.

Last updated About 3 hours ago

Manage members and contacts

Your contact list contains all active and former members. You can view each member’s contact details and history here.
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Find the contact list under "Contacts > Manage".

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What is an active member?

Anyone currently registered for a course or activity that is under way or has not yet started is considered an active member. So is anyone who used a session from a session pass in the past three months. Club administrators (anyone assigned administrator rights in permissions management) are also active members.
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What is a former member?

A former member registered for one of your offerings in the past but has no active registrations now.

What is a contact?

A contact does not have a Ledenbeheer account. A contact might be a sponsor, supplier or another person who does not need to sign in to the platform.

Create a contact only if you want their details to appear in your contact list.

You cannot register a contact for courses or activities.


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Customise your contact list

Choose and arrange columns

The 'Choose columns' button at the top right lets you select which columns appear in the contact list and their order.
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Edit contacts

As a club administrator, you cannot change a member’s first or last name.

A user can register with several sports clubs using the same Ledenbeheer account. Changing their basic details (first and last name) would affect every club, so only members can change those details in their own profile.

You can change other details because they are specific to your club. Click the person’s name, then the yellow pencil icon at the top right.
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Block contacts

In some cases, such as unpaid fees, you may need to block a member. Open their profile, edit it and click 'Block user'.
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Blocking applies to the whole family, not just one family member.

A blocked member can no longer register for your club with their account. They can still sign in to download health insurance certificates or register with other clubs using Ledenbeheer.

Unblock contacts

Archive contacts

You can archive a contact from the Contacts menu or the member’s profile.

In your contact list, choose "Remove from contact list".
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Or open the profile and click "Archive user".
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Members cannot be deleted from the club view; they can only be archived because they have a history of registrations and/or purchases. Archived contacts do not appear on the birthday list or in your contact list, and they are excluded from communications.
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If archived members are registered, their names appear struck through in registration lists so you can recognise them.
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Members who want their data removed completely from the system must contact Ledenbeheer support.
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To add a contact back to the contact list, follow the same process shown in the unblocking video above, but click "Add to contact list".

Export contacts to Excel

Ledenbeheer simplifies administration by keeping information in one place. When you need an export, for example for insurance or accounting, you can easily export the data to Excel.
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Ledenbeheer exports only the information currently visible. Use "Choose columns" at the top right to decide which details appear on screen.