Communicate with members

Choose a channel

First, choose whether to contact members by email, SMS or both.
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Email content

Title

Enter a description for your email. This is what you see in the overview of sent emails.
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Subject

The subject line can affect whether members open your email. Avoid all caps and words such as “Free” or “promotion”, which may cause mailboxes to mark your message as spam.
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If you want to send marketing emails to your members, read our article about the Mailchimp integration.
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Preview text

Some email apps show a preview before the message is opened. Enter text that encourages members to read your email.
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Personalise your emails

You can automatically insert a member’s first name, last name or parent’s or guardian’s name to address them personally.
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Click the % icon in the toolbar to choose which details are inserted automatically.

“Dear %first_name” becomes “Dear Kevin”
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Attachments

You can attach files of up to 10 MB to your email.
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Drafts

Save an email as a draft to finish it later.

Template

You can also save an email as a template. Compose a frequently used message once and reuse it.
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Recipients

You can send messages to individual members or to groups, such as activity groups and groups you created by segmenting contacts.
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You can also message all active members while excluding selected groups using Do not send to.
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When you select a group, Ledenbeheer loads the course prices so you can choose which price category should receive the message.
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Confirm

The final step shows everyone who will receive your email or SMS. You can deselect anyone who should not receive it.
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Reply address

Choose whether replies go to the club’s email address or to the address of the person sending the message.
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Schedule an email

Click Send now to send immediately. To send later, select the scheduling checkbox and choose the delivery date and time.
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Track sent emails

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Frequently asked questions

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