Organise, track and resend emails.

Organise emails

You can save sent emails in folders to group messages about the same subject.

To move an email to a folder, open the sent message and click Move. Then select the destination folder.

Track emails

The overview shows how many recipients received an email and how many have read it. Click the subject to see exactly who has read it. Use the filter at the top right to see recipients who have not yet read it.

Note: This overview only includes emails you sent yourself through the Communication menu. Automatic emails, such as follow-ups after a trial class, are not shown here and cannot be tracked this way.

How do we know whether an email was opened?

Each email contains a tracking pixel (a tiny image). When the image loads in the recipient’s mailbox, we mark the email as read.

Can members unsubscribe from our emails?

Members can use the link at the bottom of an email to say they no longer want to receive your messages. Your emails will then no longer be sent to that address. This does not affect cost notes: you can still email them.

Below the recipient list, your organisation can see everyone who has unsubscribed and their reason. You can also view this in the member’s profile.

Resend emails

Click Resend to see two options.

Forward

We copy the sent message into a new email. Add the new recipients and send it.

Send to new members

For example, you email everyone enrolled in Course A. Two days later, three new members enrol.

Click Send to new members to send that same email to the three new members.