Registrations awaiting approval
Last updated About 5 hours ago
As a club administrator, you may encounter people who accidentally register for the wrong activity, or a parent who registers themselves instead of their child. Registrations awaiting approval help you handle these cases. If a participant’s age falls outside the age group set for an activity, a club administrator must approve the registration.
Registrations from participants within the activity’s age group are processed automatically, without intervention from a club administrator.
Awaiting approval
As a club administrator, you can manage registrations awaiting approval from your dashboard or the Registrations menu.
When does a registration need approval?
Outside the age group
If the registered person’s age falls outside the age group set for an activity, the registration must be approved.
Prefer to prevent these registrations?
For each activity, you can also choose to prevent members from registering if they do not meet the age requirement.
Discount code requiring approval
If you use discount codes, you can require approval before certain codes are applied. This helps prevent discounts from being used incorrectly, for example, codes intended for specific memberships.
Require approval for all registrations
You can choose whether registrations require approval for each activity. To require approval for all registrations, go to Settings > General.
This can delay payments because members cannot pay online immediately. They must wait for the approval email before paying.
What this means for members
Approving a registration
When a registration requires approval, a place is reserved for that person until the club administrator decides whether to approve it. Once approved, a cost note is automatically sent to the user and the person is added to the appropriate participant list.
Rejecting a registration
If you decide to reject a registration, you have three options:
Reject only the discount (select only the discount and save).
Transfer the activity or person (click the arrows to change the activity and select a suitable one).
Reject the entire registration (select the activity you want to reject).
When rejecting the entire registration, you can also send a personal message explaining why it was rejected. The place then becomes available for someone else.